The R4CC team collaborated with NJDOE staff to develop an understanding of the strengths and weaknesses of the current teacher certification website and develop a plan for a comprehensive revision to the site. R4CC staff interviewed NJDOE staff; reviewed information provided by NJDOE; and identified new site users, such as new teachers and individuals looking to add certifications, to interview in depth about their experiences using the site. Finally, R4CC staff looked at other states’ certification websites to identify models for possible revisions. By compiling this array of user data and feedback, as well as exemplars from other states across the U.S., R4CC staff was able to help NJDOE staff create a detailed action plan for site revisions.
